§ 1. [Introduction]

Below you will find answers to the most frequently asked questions regarding our extensions for Magento 2. These questions and answers cover key information for both developers and merchants. However, if you have additional questions or need further clarification, we are happy to help. Contact us by filling out the contact form available here. We are ready to assist with any inquiries so you can fully utilize our solutions.

§ 2. [Questions and Answers]

Are qoliber extensions compatible with the latest versions of Magento and Magento-based solutions such as Hyvä and ElasticSuite?

Yes, our extensions are regularly updated to ensure full compatibility with the latest versions of Magento and popular solutions such as Hyvä and ElasticSuite. Our priority is to quickly adapt to platform updates. Detailed compatibility information can be found in the documentation of each extension.

Do you offer technical support for implementing qoliber extensions?

We do not provide implementation support for our extensions as we do not have knowledge of each client's specific business, code, or processes. Therefore, we rely on development agencies that handle customization and integration, ensuring a smooth and tailored deployment for each store.

Are qoliber extensions open-source?

Our extensions are offered under a commercial license with partial access to the source code, allowing for some modifications. However, full ownership remains with qoliber, and any modifications must comply with the license terms.

What are the technical requirements for installing qoliber extensions?

Our extensions require a Magento-based environment, appropriate PHP versions, and compatibility with solutions such as Hyvä and ElasticSuite, depending on the specific integration. Full technical requirements can be found in the documentation, allowing you to prepare your environment before installation.

Can I customize qoliber extensions to meet my business needs?

Yes, our extensions are designed to allow modifications. However, we recommend working with experienced Magento developers who understand the platform and the complexities of integration with solutions like Hyvä and ElasticSuite. Modifications may impact future updates and support.

How often are qoliber extensions updated?

We regularly release updates to adapt to Magento platform changes, fix bugs, and introduce new features. Maintaining security and optimization of our extensions is a priority, so we encourage customers to update to the latest version as soon as it is available.

Do qoliber extensions affect store performance, especially when using Hyvä or ElasticSuite?

Our extensions are optimized for performance, especially when used with Hyvä and ElasticSuite, which are designed for high efficiency. However, we recommend testing the extensions in a staging environment before deploying them live to ensure compatibility and performance optimization.

Does qoliber offer refunds if an extension does not meet expectations?

Yes, all customers have the right to a full refund within 30 days of purchase if they are not satisfied with the extension. Detailed refund information can be found in our return policy.

Can I get early access to beta versions of new qoliber extensions for Magento?

We offer selected partner agencies early access to beta versions of our new extensions. If your agency is interested, contact our support team to learn more about our Guild Partner program and early access opportunities.

What is qoliber's policy on updating Magento extensions?

We regularly release updates that include bug fixes and feature improvements. Agencies should monitor new releases and regularly update client stores to maintain the security and stability of extensions.